Privacy Policy

Thank you for visiting our website. We, Frankana GmbH, take the protection of your personal data very seriously. Therefore, we do not only endeavour to offer you an extensive product range, but also to ensure your right to informational self-determination. We base the protection of personal data on the German Federal Data Protection Aid (BDSG) and the German Telemedia Act (TMG) to which we strictly adhere.
We are entitled to process and save all data concerning the business relations within the meaning of the BDSG (Federal Data Protection Act). In addition, we ensure that customer data collected in the ordering process are only used for the transaction of the order, internal market research and for own marketing purposes. Customer data are only forwarded to affiliates participating in the ordering process. These companies also pledge themselves to comply with the data protection regulations. If you disagree with the data usage for the above-mentioned purposes, you are entitled to object this usage at any time in written form or by e-mail.

By using our website you agree to the collection, processing and use of certain data for the aforementioned purposes.

The following declaration outlines how we guarantee the protection as well as which type of data is collected and for which purposes:
Data Protection
We take the protection of your personal data very seriously and adhere strictly to the rules of data protection laws. On this website, data is only collected for technical purposes. In no case will the data be sold or otherwise transferred to third parties.
Data Processing on this Website
We automatically collect and save information sent to us by your browser in your server log files. These are:
  • Browser type and version
  • Used operating system
  • Referrer URL (previously visited page)
  • Host name of the accessing computer (IP address)
  • Time of the server inquiry
We cannot assign the data to specific people. The data will not be merged with other data sources and will be deleted after a statistical evaluation.

Protection of your Personal Data
We protect your personal data against unauthorised access, use or publication. In addition, we ensure that personal information saved by you on the server is located in a controlled and secured environment in which unauthorised access and publication is prevented. 

Transfer of Data
We do not forward data to third parties, unless the transfer is necessary for the business purposes. In this case, forwarded data are reduced to the required minimum.
If law or adjudication obligates us, we only forward data to authorised state institution and authorities.

Changes of these Data Protection Regulations

We reserve the right to change these Security and Data Protection Regulations, if this is necessary due to technical development. In these cases, we will accordingly update our privacy policy. Please mind that you have the latest version of our privacy policy.


Persons under 18 should not transfer any personal data to us without the agreement of the parents or legal guardian. We do not claim, collect and forward data from children and teenagers.


Websites use so-called cookies in several places. They serve to make our offers more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Cookies do not harm your computer and do not contain viruses. You may refuse the use of cookies by your browser. More information can be found via the "help function" of your browser. 

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer, to help analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other with website and internet related services. Google may also transfer this information to third parties unless required by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, we would point out, however, that you may not be able to use all features of this website in this case. By using this site, you agree to the processing of data about you by Google in the manner described above and for the aforementioned purpose.
Data collection and storage can be revoked at any time with future effect []. Given the debate about the use of analytical tools with full IP addresses, we would like to point out that this website uses Google Analytics with the extension „_anonymizeIp()“ and therefore IP addresses will only be used shortened to exclude a direct personal relation. 
Right to Information
You have the right to receive information regarding your personal data, its origin and receiver as well as the purpose of data processing at any time. Information about your stored data can be requested under
Futher Information
Your trust is important to us. Therefore, we are happy to answer you all questions regarding your personal data. If you have any questions that are not answered by this privacy policy or you wish to receive more information, do not hesitate to contact us by e-mail

December 2010